Transactions

Audit individual payments, fees, and net earnings

The Transactions tab shows successful payments, refunds, and failed payments. Use it to see what the customer paid, the fees and tax deducted, and the amount added to your balance.

Filtering

You can filter the list to find specific issues.

• Success: Completed payments.
• Refunded: Money returned to customers.
• Failed: Declined cards or failed transfers.

Transaction details

Click a transaction row to open its details.

• Gross total: The full amount charged to the customer, including tax.
• Fee: The combined transaction fees deducted by Kelviq.
• Tax: Tax collected for the transaction and excluded from your net earnings.
• Net earnings: The amount added to your Kelviq balance after transaction fees and tax. A separate payout fee can apply when the balance is sent to your bank.
• Payment details: The card or method used.

For a successful transaction:

Net = Gross - Fee - Tax

How the Fee column is calculated

The Fee column shows one combined amount. Depending on the transaction, that amount can contain up to three components:

Component	Rate	When it applies
Base fee before $5,000 in total volume	2.9% + $0.40	Transactions processed before your organization reaches $5,000 in cumulative sales
Base fee after $5,000 in total volume	3.5% + $0.40	Subsequent transactions after your organization reaches $5,000 in cumulative sales
Recurring billing	+0.7%	Subscription payments and renewals
International card	+1.5%	Cards issued outside the United States

Recurring and international-card fees are added to the base rate when they apply. For example, an international subscription payment processed after the $5,000 threshold is charged 5.7% + $0.40: 3.5% base, 0.7% recurring, and 1.5% international.

Example from the transaction list

For a $57.60 domestic, one-time payment processed after the $5,000 threshold:

Fee = ($57.60 × 3.5%) + $0.40
    = $2.42 after rounding

Net = $57.60 gross - $2.42 fee - $9.60 tax
    = $45.58

The percentage is calculated from the gross customer charge. The fixed $0.40 is added once. Kelviq rounds the final fee to the smallest unit of the transaction currency.

See the complete fee table and more examples →

Payout fees are not included in the Fee column for a customer transaction. They apply when funds are sent to your bank account. See Payout fees.